Take the following steps to ensure the proper functioning of your Iridium phone:
We suggest you review these Iridium 9555 Video Tutorials.
It means your SIM-card is protected by a PIN code. The default PIN code is 1111. To protect your phone and account from unauthorized use we suggest you set up (and memorize) a new PIN-code for your SIM-card (consult the phone’s user manual).
If the PIN code has been entered incorrectly three times in a row, the phone will automatically block the SIM-card. To unblock it, turn on the phone, enter **05* and press the green button. When prompted, enter the eight-digit PUK1 code and press the green button. You will be offered to set up your new PIN-code.
The PUK1 code is supplied with your SIM-card upon activation via email. If you don’t know or can’t locate the PUK1 code, please contact your service provider (GIT Satellite).
Please note that in order for us to provide you with a PUK1 code, your SIM-card must be issued by GIT Satellite. We cannot provide any information on other providers’ SIM-cards. If you don’t know your service provider, contact Iridium directly (1-480-752-5155) for assistance.
By dialing 00-1-480-752-5105 from the satellite phone, Iridium subscribers can verify that their phone is working properly and familiarize themselves with the phone’s operation – all free of charge. Callers will hear a recorded message confirming that their call was completed and offering quick tips on proper handset usage. This automated service allows subscribers to test their phones whenever and wherever they like.
All telephone numbers should be dialed in the full international format:
Examples: 00-1-480-752-5105 or +1-480-752-5105 (a US number), 00-49-631-3522000 or +49-631-3522000 (a number in Germany).
Iridium’s full international number is 8816XXXXXXXX.
From another Iridium or satellite phone, dial +8816XXXXXXXX or 00-8816XXXXXXXX
From US cell phones, dial 011-8816XXXXXXXX or +8816XXXXXXXX.
From a US land line, dial 011-8816XXXXXXXX.
From a land line in Europe, dial 00-8816XXXXXXXX.
Please be aware that calls to Iridium phones from landlines or cellular phones are very expensive, so please check the rates with your phone company before calling.
Any Iridium subscriber using Iridium voice service WITHIN the 50 United States, District of Columbia, Puerto Rico and the U.S. Virgin Islands will have access to the emergency 9-1-1 call system.
Outside the United States and its territories, a 9-1-1 call will NOT transfer to the emergency call center. Your call will terminate to a switch message instructing you to hang-up and dial the emergency provider or your service provider directly.
We suggest a list of emergency and important numbers be created before traveling and kept handy at all times.
The SMS service center number must be set up prior to sending the first SMS message.
For 9555 & Extreme Phones:
For 9505A Phones:
This must only be done once, after which the Service Center number is stored in the phone.
Via the Web:
One can send a FREE text message to an Iridium phone by visiting the Iridium Send SMS page.
Via email:
Create a new email message addressed to 8816XXXXXXXX@msg.iridium.com, enter your message in the body of the email and send your email. Any text placed within the subject line will not transmit.
Two-Stage Calling allows to call an Iridium phone without incurring high charges of calling to satellite phones. The cost of the call is charged to the Iridium subscriber.
– Dial 1-480-768-2500 from your landline or cell phone*, you should hear the following message: “Welcome to the Iridium Satellite Global Network”.
– Enter the Iridium 12 digit satellite phone number (8816XXXXXXXX) you would like to reach.
* Long-distance call charges to a US number will apply to your phone bill.
STEP 1: Check if the Voicemail service number is correctly set up.
For 9505A Phones:
For 9555 Phones:
STEP 2: Set up call forwarding to Voicemail. Make sure the phone is turned ON, is registered in the Iridium network and has good signal strength.
For 9555 & Extreme Phones:
For 9505A Phones:
STEP 3: Accessing your personal mailbox (retrieving your voicemail)
Note: By default, your voicemail password is the last 7 digits of your Iridium phone number. For security reasons, please change it using menu options.
Option 1 – by dialing 2888
Option 2 – via SMS to 2888
Option 3 – by placing any call from Iridium phone
Option 4 – by contacting GIT Satellite
NOTE: This option works only for accounts (SIMs) activated by GIT Satellite.
By Email
By Phone
If your prepaid account is low or close to expiration date, you should contact GIT Satellite or your service provider as soon as possible to prevent suspension or deactivation of your Iridium satellite service.
Yes, the prepaid plan on your SIM-card can be converted to a different one, but the following must be considered: